Jobs for a greener Africa

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Welcome to Green Jobs Rising!

Sun King is currently hiring a Contact Centre Social Media Executive for its office in Arusha, Tanzania.

I sat down with one of the recruiters to better understand the key requirements they look for when reviewing resumes, and what candidates should really keep in mind.

The first thing to note as an applicant is the location and workplace type. This role is based onsite in Arusha, Tanzania. 

If you are looking for remote work, this position may not be a good fit. Don't apply hoping that the arrangement will change later.

Also, keep in mind that call centers usually operate in shifts. You should be prepared to work either day or night shifts, and it’s important to approach the role with an open mind.

Skills & Requirements

• Sun King experience - They are looking for someone who has worked at Sun King before, or is currently working there (possibly as an intern or in field sales).  This is quite specific and may unfortunately exclude otherwise strong candidates. The reason is likely that they don’t want to train new personnel and prefer someone already familiar with “the Sun King way.”

• Customer service experience – You must have a solid background in customer service.

• Brand promotion – You should know how to effectively promote a brand, not just in theory but with proven ability.

• Social media management & conversion – How do we make people actually buy the product or service? It’s not enough to gain millions of impressions. You must know how to turn these impressions into meaningful interactions then into sales.

• Teamwork – This role requires close collaboration with other departments, so strong teamwork skills are essential.

• Reporting efficiency – You’ll be expected to report on social media performance, including interactions and engagement. Do you understand these metrics and know how to present them clearly?

• Brand engagement – Your goal is to create positive interactions that keep customers coming back, generate referrals, and even turn them into brand ambassadors.

• Communication skills – These are non-negotiable. Strong, clear communication is vital in every aspect of the job.

• Adaptability & resilience – Most times if customers are calling in, it means they have an issue, meaning you must be able to handle pressure, remain calm, and manage customer concerns, even if they’re yelling.

• Digital proficiency – Familiarity with tools such as Zendesk and Ameyo is required. Since you’ll be using CRMs regularly, strong digital skills are a must.